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Have you tried deleting and restoring the camera Wi-Fi network profile? If the issues listed above do not apply to you, open Wi-Fi settings on your smart device, select the camera network name (SSID), and delete the network profile. Try again after disabling automatic network selection. Are you using a smart device with automatic network selection? SnapBridge may be unable to connect when automatic network selection is enabled. Is Wi-Fi enabled, both in SnapBridge and on the camera? Check that wireless and the “send while off” option are enabled on the camera. Wi-Fi Does the camera support Wi-Fi? Wi-Fi connections are available only with cameras that support Wi-Fi.

ending pairing and then pairing with the camera again.

turning paired cameras off and then on again,.

Are you unable to download pictures via Bluetooth or Wi-Fi? For information on enabling Bluetooth permissions, see the documentation provided with your smart device. Enable Bluetooth permissions if you have not already done so. Are Bluetooth permissions enabled? Users of devices running Android version 12 or later will not be able to use the SnapBridge app if Bluetooth permissions (permission to search for and connect to nearby Bluetooth devices) were not granted in the dialog displayed when the app was launched. Enable location services before proceeding. Are location services disabled? Devices running Android versions earlier than version 12 will not be able to detect the camera if location services are disabled after pairing is completed.

Exit SnapBridge 360/170 and confirm that it is not running in the background (the procedure varies with the smart device see the documentation provided with your device for details). For more information, see the camera manual.Īre you also running SnapBridge 360/170? SnapBridge cannot connect while SnapBridge 360/170 is connected to a KeyMission 360 or KeyMission 170. Is Bluetooth enabled on the camera and smart device? For more information, contact customer support at: In addition, SnapBridge may be unable to connect while the camera is recording or playing videos or performing other demanding tasks. See the camera manual for more information. Turn the camera on or enable the “send while off” option.

Is the camera off or busy? If the camera “send while off” option is disabled, SnapBridge will be unable to connect when the camera is off. Cameras Compatible with Both SnapBridge and the Wireless Mobile Utility.Taking Photos Remotely with Cameras That Support the Wireless Mobile Utility.Downloading Pictures from Cameras That Support the Wireless Mobile Utility.App and Wireless Mobile Adapter Settings.

Wireless Mobile Utility Features in the SnapBridge App.Connecting via Wi-Fi to Cameras That Support the Wireless Mobile Utility.Using SnapBridge with Cameras That Support the Wireless Mobile Utility (Android Only) Choosing a Download Destination (Android Only).